Política de envío

Processing time

Orders are typically processed within 1–3 business days after payment confirmation. During a temporary shipping pause, the current processing notice on our website applies. Processing time is separate from carrier transit time.

Shipping rates and delivery estimates

Shipping charges and available delivery estimates are displayed at checkout. U.S. orders of $50 USD and up qualify for free standard shipping. Paid U.S. standard shipping options currently show estimated transit times of 3–5 business days, depending on the service and parcel weight. Canadian shipping is calculated at checkout and does not qualify for the U.S. free-shipping offer. Delivery estimates are not guarantees.

Shipping destinations

We currently ship to addresses within the United States and Canada only. We do not ship to PO Boxes.

Tracking information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Please allow up to 24 hours for the tracking number to become active.

Shipping restrictions

We do not ship to APO/FPO addresses or to destinations outside the United States and Canada at this time.

Shipping carriers

The available carrier and service options depend on your destination and order and are shown at checkout. Canadian services currently include USPS and DHL Express.

Shipping delays

In rare cases, unforeseen circumstances such as weather delays or carrier issues may cause delays in shipping. We will do our best to notify you of any delays and provide updates on the status of your order.

Shipping confirmation

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. If you have any questions about your order or shipping status, please contact us at support@glacialgear.com.

Shipping fees

Shipping fees are non-refundable. If you refuse any shipments from our store, you will be responsible for the original shipping charges as well as the cost of returning the package to us.

Lost or stolen packages

We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure.

Customs, duties, and taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Contact information

If you have any questions about our shipping policy, please contact us at support@glacialgear.com.