Refund policy

We stand behind our gear. You can return unused items in their original condition within 30 days of delivery, and return shipping is free.

How returns work

1. Request a return from your order page, or email support@glacialgear.com with your order number and the item you'd like to return.
2. Once we approve the return, we'll email you a prepaid return label. For returns from Canada, we'll refund your standard return postage instead.
3. When the item arrives and we've checked it, we'll refund your original payment method.

Items we can't accept

• Items that have been used, worn or washed

Some products list their own return terms on their product page. Those terms apply to that product.

Damaged, defective or wrong item

If an item arrives damaged or defective, or we sent the wrong item, let us know within 30 days of delivery. We'll replace it or refund it, and we'll cover shipping both ways.

Original shipping charges aren't refundable.

Questions? Email us at support@glacialgear.com.